Terms & Conditions

Bookings

A deposit is required in order to secure a date. Until a deposit payment is received this is only considered a preliminary booking and the date in question remains available for another party to book.

Cancellations

Cancellations must be made 72 hours in advance in order to receive a refund. Once your appointment date has been reserved, we will be unable to issue a refund for any individual guest cancellations or no-shows. 

Privacy Statement

All customer details held are used solely by PB Parties Ltd and shall not be disclosed to any third parties. From time to time we may use your details to offer you information about special offers or new products. If you do not wish to receive such information please email or write to us at the addresses provided and you will be removed from the mailing list.

Liability

Our therapists are trained and are fully covered with Beauticians Liability Insurance for your total peace of mind (£2M legal liability cover for accidental injury to customers).

Important Notice

Our spa technicians uphold strict professional and ethical standards. Any illicit or sexually-suggestive remarks or advances will result in immediate termination of services. You will be liable for full payment of scheduled services.  Our spa technicians will refuse or terminate a treatment if any of the following apply:

• Broken skin or lesions
• Misconduct such as solicitation or suggestive comments
• Any medical conditions not mentioned at the time of reservation
• Intoxication